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Position Details : Title : Customer Care CoordinatorLocation : Cary, NC w / 5 Remote Days per month (after training completed)Shift : 24-hour call center, you will work 5 days a week, 8-hour days (plus an hour lunch) on a set shift;
current shifts available : Monday Friday, 10am 7pm / 11am 8pm / 2pm 11pmTuesday Saturday, 12pm 9pmCompensation : $22.50 24 / hr, to start (depending on shift)Benefits : Short and long-term Disability ProgramPaid Vacation, Personal and Holidays401(k) PlanMedical / Dental / Vision / Life InsuranceTravel : None.
COVID Vaccination : Not required.Responsibilities Acting as a customer service facilitator, the Regional Operations Coordinator will partner with the company customers to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities, ensuring optimal operational availability of the customer’s diagnostic and testing equipment for the purposes of quality patient care.
This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution.
They are accountable for delivering world-class customer experience by providing 24 / 7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload.
and Coordination of / scheduling of service activities for Equipment PMs and Updates.The Customer Care Center is a 24 / 7 operational call center that is not technical support in nature.
You will coordinate services between customers and field engineering staff. You will receive inbound and conduct outbound calls.
Training is a combination of both classroom and hands on training that in entirety is approximately 6-8 weeks in length.
Your specific responsibilities will include :
Proficient Microsoft Office Suite skills are a must! Must demonstrate abilities in Word, Excel, and Outlook.Interview Process :
Last updated : 2024-04-23
Full Time
Business Services
$37k-47k (estimate)
04/24/2024
07/15/2024
oriontalent.com
CARY, NC
100 - 200
2007
JEFFREY EVANS
$10M - $50M
Business Services
Orion Talent is a customer-centric company focused on helping people discover meaningful careers and businesses grow by finding, delivering, and engaging the best talent around the world. We do this by providing best-in-class military hiring and talent solutions which include RPO, Military Talent Solutions, Candidate Search and Total Talent Solutions. Our robust set of solutions can be customized to meet the organizations unique recruiting challenges to help it fill positions faster with higher quality candidates, reduce recruiting costs, increase hiring efficiencies and allow the company to f ...
ocus on what its business does best. Visit us at www.oriontalent.com.
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The job skills required for Customer care coordinator include Customer Service, Call Center, Products and Services, Scheduling, Microsoft Office, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care coordinator positions, which can be used as a reference in future career path planning. As a Customer care coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care coordinator. You can explore the career advancement for a Customer care coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Coordinator job description and responsibilities
Customer care coordinator document reports, resolve complaints, and process orders and payments.
02/12/2022: Florence, AL
They also take orders from the customers, process their payments, and explain the features and functions of the product.
01/09/2022: Miami, FL
Customer care coordinators also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
01/14/2022: Nassau, NY
Achieved sales goals and service performance requirements through new customer sales, sales of accessories and by providing excellent customer satisfaction.
03/09/2022: Benton Harbor, MI
They are professionals who are responsible for addressing customer needs and ensuring they have a good experience.
01/29/2022: Salem, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Coordinator jobs
Those Customer Care Coordinators who do attend college, typically earn either a Business degree or a Health Care Administration degree.
02/04/2022: Salisbury, NC
Most of the time, a customer care coordinators has a certain quota to reach and works under a manager's supervision.
03/17/2022: Reno, NV
Customer care coordinators are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
03/10/2022: San Jose, CA
A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.
03/03/2022: Florence, SC
There are various methods for resolving problems and conflicts used by the customer service coordinator.
02/14/2022: Buffalo, NY
Step 3: View the best colleges and universities for Customer Care Coordinator.